{"xsrfToken":"f82a8a44edc33da782aed0ad81c89e50f3e8eaa8_lout","branding":{"id":"1","key":"tesd","name":"MeerKAT Users portal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cde60b99-4849-4fe7-8e06-3d935f7b203b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkZTYwYjk5LTQ4NDktNGZlNy04ZTA2LTNkOTM1ZjdiMjAzYiI6WyJyZWFkIl19LCJleHAiOjE3NDcxODk5NTAsIm5iZiI6MTc0NzE4OTM1MH0.vjL09WXbzSR4-MJXiYgUVwNF_rSGKVLpdI_RLesTwNg&client=c6af2708-bc16-4e93-954e-1a6bc3f33f0b&mode=fit","logoId":"cde60b99-4849-4fe7-8e06-3d935f7b203b","isLogoAvailable":true,"helpCenterTitle":"Welcome to SARAO Science Service Desk","sharedPortalName":"SARAO Science Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to SARAO Science Service Desk","sharedPortalName":"SARAO Science Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2d6fdd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0fe1d0e6-ff66-4d18-bf72-40e2ed17ffad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmZTFkMGU2LWZmNjYtNGQxOC1iZjcyLTQwZTJlZDE3ZmZhZCI6WyJyZWFkIl19LCJleHAiOjE3NDcxODk5NTAsIm5iZiI6MTc0NzE4OTM1MH0.Szx8pCYVnRsJd79j-cl69g3I78SwinWkCKr7lHrQSE0&client=c6af2708-bc16-4e93-954e-1a6bc3f33f0b&height=300&mode=fit","bannerMediaApiFileId":"0fe1d0e6-ff66-4d18-bf72-40e2ed17ffad","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"tesd","projectId":14744,"serviceDeskId":1,"name":"MeerKAT Users portal","description":"<p>For a wiki-style presentation of technical information on MeerKAT, please navigate to our knowledge base on <a href=\"https://skaafrica.atlassian.net/wiki/spaces/ESDKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://skaafrica.atlassian.net/wiki/spaces/ESDKB/overview</a></p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"28","name":"Data access","descriptionHtml":"","callToAction":"Data access","introHtml":"<p>Issues regarding accessing or downloading data from the MeerKAT archive</p>","icon":14702,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14702","groups":[7],"key":""},{"id":"31","name":"Data quality","descriptionHtml":"","callToAction":"Data quality","introHtml":"<p>Please report any issues found in your observation that may impact data quality</p>","icon":14832,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14832","groups":[7],"key":""},{"id":"30","name":"Data reduction","descriptionHtml":"","callToAction":"Data reduction","introHtml":"<p>Any questions regarding calibration and imaging of MeerKAT data</p>","icon":14701,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14701","groups":[7],"key":""},{"id":"27","name":"Observation Planning Tool (OPT)","descriptionHtml":"","callToAction":"Observation Planning Tool (OPT)","introHtml":"","icon":14717,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14717","groups":[7],"key":""},{"id":"32","name":"Proposals","descriptionHtml":"<p>Please provide as much information as is available to you e.g PSS_ID or PID if they are known.</p>","callToAction":"Proposals","introHtml":"","icon":14845,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14845","groups":[7],"key":""},{"id":"33","name":"RFI detections","descriptionHtml":"<p>We need your help to keep our frequency bands as pristine as possible.<br> Please report any new RFI, as well as any suspected GSM uplinks, bluetooth/wifi transmissions.</p>\n<p>Give us as much information as you can - date, time, frequencies. A waterfall plot if possible would be perfect. A few words on how this impacts your science can also be useful.</p>\n<p>We keep a list of known RFI sources here: <a href=\"https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/305332225/Radio+Frequency+Interference+RFI\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/305332225/Radio+Frequency+Interference+RFI</a></p>","callToAction":"RFI detections","introHtml":"<p>Please report any unusual RFI</p>","icon":14708,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14708","groups":[7],"key":""},{"id":"29","name":"Scheduling","descriptionHtml":"","callToAction":"Scheduling","introHtml":"<p>Observation scheduling considerations</p>","icon":14866,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14866","groups":[7],"key":""},{"id":"42","name":"Science Repository DOI Access","descriptionHtml":"<p>Please provide information w.r.t Proposal ID if known.</p>","callToAction":"Science Repository DOI Access","introHtml":"<p>SARAO hosted repository for reduced data products, DOI links, etc</p>","icon":14715,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14715","groups":[7],"key":""},{"id":"113","name":"Web UI bugs and UX","descriptionHtml":"<p>Please provide as much information related to accessing the archive interface with screenshots attached.</p>","callToAction":"Web UI bugs and UX","introHtml":"<p>Report bugs, usability issues, and general feedback related to the MeerKAT Archive portal hosted as archive.sarao.ac.za</p>","icon":14745,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14745","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"Support"}],"orderMapping":{"7":[113,42,33,32,31,30,29,28,27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0053aa98-8be4-336a-9a3f-0fe2ef6902cb","appLinkName":"System Confluence","appLinkUrl":"https://skaafrica.atlassian.net/wiki","spaceKey":"ESDKB","spaceName":"External Service Desk Knowledge Base","spaceUrl":"https://skaafrica.atlassian.net/wiki/spaces/ESDKB","isServer":false},"labels":[],"projectKey":"TESD","serviceDeskId":1,"kbLinkDomainURLs":["https://skaafrica.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TESD","userLanguageHeader":"03 Mar 2025: SARAO MeerKAT Archive with new features & portal link updated","userLanguageMessageWiki":"<p>The new archive UI is now available via the link, <a href=\"https://archive.sarao.ac.za/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://archive.sarao.ac.za/</a>. We encourage all users to explore this link and give the team feedback. The old archive portal is still available at <a href=\"https://legacy-archive.sarao.ac.za/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://legacy-archive.sarao.ac.za/</a> and will be taken offline by end of May 2025.</p>\n<p>Note: The SARAO archive & storage cluster is also currently busy with queued data transfers and restaging jobs processing in the cluster. On successful job completion, a direct notification link will be sent out for access and we appreciate your patience regarding this.</p>\n<p>For more information, refer to <a href=\"https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/1452539905/General+documentation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">MeerKAT User Portal Documentation</a>.</p>","defaultLanguageHeader":"03 Mar 2025: SARAO MeerKAT Archive with new features & portal link updated","defaultLanguageMessage":"The new archive UI is now available via the link, https://archive.sarao.ac.za/. We encourage all users to explore this link and give the team feedback. The old archive portal is still available at https://legacy-archive.sarao.ac.za/ and will be taken offline by end of May 2025. \n\nNote: The SARAO archive & storage cluster is also currently busy with queued data transfers and restaging jobs processing in the cluster. On successful job completion, a direct notification link will be sent out for access and we appreciate your patience regarding this.\n\nFor more information, refer to [MeerKAT User Portal Documentation|https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/1452539905/General+documentation].","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE0NzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxOTA1NTAsIm5iZiI6MTc0NzE4OTM1MH0.C4Zu2xPi8aQNZ6WRS5vckT62d5iMx-uO8QncUQYzCeE","targetCollection":"upload-project-14744","endpointUrl":"https://api.media.atlassian.com","clientId":"c6af2708-bc16-4e93-954e-1a6bc3f33f0b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"507dfcff-0c5f-4d2a-925d-4a491fe5bccc","name":"MeerKAT General documentation","description":"Specifications and overview.","categoryUrl":"https://skaafrica.atlassian.net/servicedesk/customer/portal/1/topic/507dfcff-0c5f-4d2a-925d-4a491fe5bccc","createdAt":"1638541060556"},{"id":"c963d622-de70-4f24-95cb-657cc5962d78","name":"Observing","description":"Everything you need to know from submitting a proposal to scheduling your observation.","categoryUrl":"https://skaafrica.atlassian.net/servicedesk/customer/portal/1/topic/c963d622-de70-4f24-95cb-657cc5962d78","createdAt":"1638541519263"},{"id":"16026aa8-c241-471a-ae8e-1fbb661c5100","name":"Data access","description":"Information about the archive and data products.","categoryUrl":"https://skaafrica.atlassian.net/servicedesk/customer/portal/1/topic/16026aa8-c241-471a-ae8e-1fbb661c5100","createdAt":"1638543098135"},{"id":"a717d64d-6383-41b3-953d-d2300c040782","name":"Calibration strategies","categoryUrl":"https://skaafrica.atlassian.net/servicedesk/customer/portal/1/topic/a717d64d-6383-41b3-953d-d2300c040782","lastUpdated":"1679903784452","createdAt":"1638543152203"},{"id":"5d45849d-67ca-4727-b21b-1eada2e25312","name":"FAQ","categoryUrl":"https://skaafrica.atlassian.net/servicedesk/customer/portal/1/topic/5d45849d-67ca-4727-b21b-1eada2e25312","createdAt":"1638543272441"},{"id":"918d7fb9-3eff-4a11-9143-b5a26988419f","name":"Data processing","categoryUrl":"https://skaafrica.atlassian.net/servicedesk/customer/portal/1/topic/918d7fb9-3eff-4a11-9143-b5a26988419f","createdAt":"1638543319618"},{"id":"a34618d1-dc55-46ce-9919-f81b90c61cfd","name":"Bugs","description":"Known issues that may occasionally arise.","categoryUrl":"https://skaafrica.atlassian.net/servicedesk/customer/portal/1/topic/a34618d1-dc55-46ce-9919-f81b90c61cfd","createdAt":"1638543524013"},{"id":"3309df47-1461-4ca2-b7a6-2dc50af8d323","name":"Science","categoryUrl":"https://skaafrica.atlassian.net/servicedesk/customer/portal/1/topic/3309df47-1461-4ca2-b7a6-2dc50af8d323","createdAt":"1680785570457"}]}},"reqCreate":{"id":32,"projectId":14744,"form":{"name":"Proposals","descriptionHtml":"<p>Please provide as much information as is available to you e.g PSS_ID or PID if they are known.</p>","callToAction":"Proposals","intro":"","instructions":"<p>Please provide as much information as is available to you e.g PSS_ID or PID if they are known.</p>","icon":14845,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14845","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Concise title describing the request","descriptionHtml":"<p>Concise title describing the request</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_13455","fieldConfigId":"16722","label":"Proposal ID","description":"PSS_ID (starting with MKT, SCI or DDT)","descriptionHtml":"<p>PSS_ID (starting with MKT, SCI or DDT)</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Additional details","descriptionHtml":"<p>Additional details</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/32","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/32","calendarParams":{"firstDay":0,"date":"2025-05-14T04:22:30+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0053aa98-8be4-336a-9a3f-0fe2ef6902cb","appLinkName":"System Confluence","appLinkUrl":"https://skaafrica.atlassian.net/wiki","spaceKey":"ESDKB","spaceName":"External Service Desk Knowledge Base","spaceUrl":"https://skaafrica.atlassian.net/wiki/spaces/ESDKB","isServer":false},"labels":[],"projectKey":"TESD","serviceDeskId":1,"kbLinkDomainURLs":["https://skaafrica.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE0NzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxOTA1NTAsIm5iZiI6MTc0NzE4OTM1MH0.C4Zu2xPi8aQNZ6WRS5vckT62d5iMx-uO8QncUQYzCeE","targetCollection":"upload-project-14744","endpointUrl":"https://api.media.atlassian.com","clientId":"c6af2708-bc16-4e93-954e-1a6bc3f33f0b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}