Jira Service Management

{"xsrfToken":"2b93641113ff031ce1cff7fb5c7f13bcf1d67a23_lout","branding":{"id":"1","key":"tesd","name":"MeerKAT Users portal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cde60b99-4849-4fe7-8e06-3d935f7b203b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkZTYwYjk5LTQ4NDktNGZlNy04ZTA2LTNkOTM1ZjdiMjAzYiI6WyJyZWFkIl19LCJleHAiOjE3MzIyMDcwODgsIm5iZiI6MTczMjIwNjQ4OH0.Ez3EATjEHFIwlNEVzk09cjEkzrAqcp9t-EkwgPYNM1o&client=c6af2708-bc16-4e93-954e-1a6bc3f33f0b&mode=fit","logoId":"cde60b99-4849-4fe7-8e06-3d935f7b203b","isLogoAvailable":true,"helpCenterTitle":"Welcome to SARAO Science Service Desk","sharedPortalName":"SARAO Science Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to SARAO Science Service Desk","sharedPortalName":"SARAO Science Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2d6fdd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0fe1d0e6-ff66-4d18-bf72-40e2ed17ffad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmZTFkMGU2LWZmNjYtNGQxOC1iZjcyLTQwZTJlZDE3ZmZhZCI6WyJyZWFkIl19LCJleHAiOjE3MzIyMDcwODgsIm5iZiI6MTczMjIwNjQ4OH0.IhcaDangH1c6-vEqXj42TjmHW3eOE4u8A37fE5W_Mgs&client=c6af2708-bc16-4e93-954e-1a6bc3f33f0b&height=300&mode=fit","bannerMediaApiFileId":"0fe1d0e6-ff66-4d18-bf72-40e2ed17ffad","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"tesd","projectId":14744,"serviceDeskId":1,"name":"MeerKAT Users portal","description":"For a wiki-style presentation of technical information on MeerKAT, please navigate to our knowledge base on <a href=\"https://skaafrica.atlassian.net/wiki/spaces/ESDKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://skaafrica.atlassian.net/wiki/spaces/ESDKB/overview</a>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"28","name":"Data access","descriptionHtml":"","callToAction":"Data access","introHtml":"Issues regarding accessing or downloading data from the MeerKAT archive","icon":14702,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14702","groups":[7],"key":""},{"id":"31","name":"Data quality","descriptionHtml":"","callToAction":"Data quality","introHtml":"Please report any issues found in your observation that may impact data quality","icon":14832,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14832","groups":[7],"key":""},{"id":"30","name":"Data reduction","descriptionHtml":"","callToAction":"Data reduction","introHtml":"Any questions regarding calibration and imaging of MeerKAT data","icon":14701,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14701","groups":[7],"key":""},{"id":"27","name":"Observation Planning Tool (OPT)","descriptionHtml":"","callToAction":"Observation Planning Tool (OPT)","introHtml":"","icon":14717,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14717","groups":[7],"key":""},{"id":"32","name":"Proposals","descriptionHtml":"Please provide as much information as is available to you e.g PSS_ID or PID if they are known.","callToAction":"Proposals","introHtml":"","icon":14845,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14845","groups":[7],"key":""},{"id":"33","name":"RFI detections","descriptionHtml":"We need your help to keep our frequency bands as pristine as possible. Please report any new RFI, as well as any suspected GSM uplinks, bluetooth/wifi transmissions.\nGive us as much information as you can - date, time, frequencies. A waterfall plot if possible would be perfect. A few words on how this impacts your science can also be useful.\nWe keep a list of known RFI sources here: <a href=\"https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/305332225/Radio+Frequency+Interference+RFI\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/305332225/Radio+Frequency+Interference+RFI</a>","callToAction":"RFI detections","introHtml":"Please report any unusual RFI","icon":14708,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14708","groups":[7],"key":""},{"id":"29","name":"Scheduling","descriptionHtml":"","callToAction":"Scheduling","introHtml":"Observation scheduling considerations","icon":14866,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14866","groups":[7],"key":""},{"id":"42","name":"Science Repository DOI Access","descriptionHtml":"Please provide information w.r.t Proposal ID if known.","callToAction":"Science Repository DOI Access","introHtml":"SARAO hosted repository for reduced data products, DOI links, etc","icon":14715,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14715","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"Support"}],"orderMapping":{"7":[42,33,32,31,30,29,28,27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0053aa98-8be4-336a-9a3f-0fe2ef6902cb","appLinkName":"System Confluence","appLinkUrl":"https://skaafrica.atlassian.net/wiki","spaceKey":"ESDKB","spaceName":"External Service Desk Knowledge Base","spaceUrl":"https://skaafrica.atlassian.net/wiki/spaces/ESDKB","isServer":false},"labels":[],"projectKey":"TESD","serviceDeskId":1,"kbLinkDomainURLs":["https://skaafrica.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TESD","userLanguageHeader":"04 Nov 2024 Update @ 09:00 SAST: SARAO archive & storage cluster busy with queued processing of jobs","userLanguageMessageWiki":"Note: The SARAO archive & storage cluster is busy processing existing archive transfer and restage requests with queued jobs in the cluster. On successful completion, a direct notification link will be sent out and we appreciate your patience regarding this.\nFor more information, refer to <a href=\"https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/1452539905/General+documentation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MeerKAT User Portal Documentation</a>.\nNOTE: Submission for Open Time Call has closed on 15 July 2024 14:00 SAST (12:00 UTC)..","defaultLanguageHeader":"04 Nov 2024 Update @ 09:00 SAST: SARAO archive & storage cluster busy with queued processing of jobs","defaultLanguageMessage":"Note: The SARAO archive & storage cluster is busy processing existing archive transfer and restage requests with queued jobs in the cluster. On successful completion, a direct notification link will be sent out and we appreciate your patience regarding this.\n\nFor more information, refer to [MeerKAT User Portal Documentation|https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/1452539905/General+documentation].\n\nNOTE: Submission for Open Time Call has closed on 15 July 2024 14:00 SAST (12:00 UTC)..","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE0NzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDc2ODgsIm5iZiI6MTczMjIwNjQ4OH0.vZXN2bnwC1nkkOQ78Kh0dnJILyygctMTLHj1rj4JOX4","targetCollection":"upload-project-14744","endpointUrl":"https://api.media.atlassian.com","clientId":"c6af2708-bc16-4e93-954e-1a6bc3f33f0b","tokenDurationInMins":20}},"reqCreate":{"id":32,"projectId":14744,"form":{"name":"Proposals","descriptionHtml":"Please provide as much information as is available to you e.g PSS_ID or PID if they are known.","callToAction":"Proposals","intro":"","instructions":"Please provide as much information as is available to you e.g PSS_ID or PID if they are known.","icon":14845,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14845","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Concise title describing the request","descriptionHtml":"Concise title describing the request","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_13455","fieldConfigId":"16722","label":"Proposal ID","description":"PSS_ID (starting with MKT, SCI or DDT)","descriptionHtml":"PSS_ID (starting with MKT, SCI or DDT)","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Additional details","descriptionHtml":"Additional details","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/32","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/32","calendarParams":{"firstDay":0,"date":"2024-11-21T18:28:08+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0053aa98-8be4-336a-9a3f-0fe2ef6902cb","appLinkName":"System Confluence","appLinkUrl":"https://skaafrica.atlassian.net/wiki","spaceKey":"ESDKB","spaceName":"External Service Desk Knowledge Base","spaceUrl":"https://skaafrica.atlassian.net/wiki/spaces/ESDKB","isServer":false},"labels":[],"projectKey":"TESD","serviceDeskId":1,"kbLinkDomainURLs":["https://skaafrica.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE0NzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyMDc2ODgsIm5iZiI6MTczMjIwNjQ4OH0.vZXN2bnwC1nkkOQ78Kh0dnJILyygctMTLHj1rj4JOX4","targetCollection":"upload-project-14744","endpointUrl":"https://api.media.atlassian.com","clientId":"c6af2708-bc16-4e93-954e-1a6bc3f33f0b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}