{"xsrfToken":"2b3eba074e9db1dc3375ab7ccab3d7679e6985a5_lout","branding":{"id":"1","key":"tesd","name":"MeerKAT Users portal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cde60b99-4849-4fe7-8e06-3d935f7b203b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkZTYwYjk5LTQ4NDktNGZlNy04ZTA2LTNkOTM1ZjdiMjAzYiI6WyJyZWFkIl19LCJleHAiOjE3MjY4MzMyMDgsIm5iZiI6MTcyNjgzMjYwOH0.4Rqun3o72a-BNyCWN_hcPQ1hS5j5QjhkjnQOIPIfMdM&client=c6af2708-bc16-4e93-954e-1a6bc3f33f0b&mode=fit","logoId":"cde60b99-4849-4fe7-8e06-3d935f7b203b","isLogoAvailable":true,"helpCenterTitle":"Welcome to SARAO Science Service Desk","sharedPortalName":"SARAO Science Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to SARAO Science Service Desk","sharedPortalName":"SARAO Science Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2d6fdd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0fe1d0e6-ff66-4d18-bf72-40e2ed17ffad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmZTFkMGU2LWZmNjYtNGQxOC1iZjcyLTQwZTJlZDE3ZmZhZCI6WyJyZWFkIl19LCJleHAiOjE3MjY4MzMyMDgsIm5iZiI6MTcyNjgzMjYwOH0.i09ulRbYP_MWjoMiSHKab3ouiSwBP9Od_mLxGaa1GKQ&client=c6af2708-bc16-4e93-954e-1a6bc3f33f0b&height=300&mode=fit","bannerMediaApiFileId":"0fe1d0e6-ff66-4d18-bf72-40e2ed17ffad","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"tesd","projectId":14744,"serviceDeskId":1,"name":"MeerKAT Users portal","description":"<p>For a wiki-style presentation of technical information on MeerKAT, please navigate to our knowledge base on <a href=\"https://skaafrica.atlassian.net/wiki/spaces/ESDKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://skaafrica.atlassian.net/wiki/spaces/ESDKB/overview</a></p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"28","name":"Data access","descriptionHtml":"","callToAction":"Data access","introHtml":"<p>Issues regarding accessing or downloading data from the MeerKAT archive</p>","icon":14702,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14702","groups":[7],"key":""},{"id":"31","name":"Data quality","descriptionHtml":"","callToAction":"Data quality","introHtml":"<p>Please report any issues found in your observation that may impact data quality</p>","icon":14832,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14832","groups":[7],"key":""},{"id":"30","name":"Data reduction","descriptionHtml":"","callToAction":"Data reduction","introHtml":"<p>Any questions regarding calibration and imaging of MeerKAT data</p>","icon":14701,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14701","groups":[7],"key":""},{"id":"27","name":"Observation Planning Tool (OPT)","descriptionHtml":"","callToAction":"Observation Planning Tool (OPT)","introHtml":"","icon":14717,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14717","groups":[7],"key":""},{"id":"32","name":"Proposals","descriptionHtml":"<p>Please provide as much information as is available to you e.g PSS_ID or PID if they are known.</p>","callToAction":"Proposals","introHtml":"","icon":14845,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14845","groups":[7],"key":""},{"id":"33","name":"RFI detections","descriptionHtml":"<p>We need your help to keep our frequency bands as pristine as possible.<br> Please report any new RFI, as well as any suspected GSM uplinks, bluetooth/wifi transmissions.</p>\n<p>Give us as much information as you can - date, time, frequencies. A waterfall plot if possible would be perfect. A few words on how this impacts your science can also be useful.</p>\n<p>We keep a list of known RFI sources here: <a href=\"https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/305332225/Radio+Frequency+Interference+RFI\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/305332225/Radio+Frequency+Interference+RFI</a></p>","callToAction":"RFI detections","introHtml":"<p>Please report any unusual RFI</p>","icon":14708,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14708","groups":[7],"key":""},{"id":"29","name":"Scheduling","descriptionHtml":"","callToAction":"Scheduling","introHtml":"<p>Observation scheduling considerations</p>","icon":14866,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14866","groups":[7],"key":""},{"id":"42","name":"Science Repository DOI Access","descriptionHtml":"<p>Please provide information w.r.t Proposal ID if known.</p>","callToAction":"Science Repository DOI Access","introHtml":"<p>SARAO hosted repository for reduced data products, DOI links, etc</p>","icon":14715,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14715","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"Support"}],"orderMapping":{"7":[42,33,32,31,30,29,28,27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0053aa98-8be4-336a-9a3f-0fe2ef6902cb","appLinkName":"System Confluence","appLinkUrl":"https://skaafrica.atlassian.net/wiki","spaceKey":"ESDKB","spaceName":"External Service Desk Knowledge Base","spaceUrl":"https://skaafrica.atlassian.net/wiki/spaces/ESDKB","isServer":false},"labels":[],"projectKey":"TESD","serviceDeskId":1,"kbLinkDomainURLs":["https://skaafrica.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TESD","userLanguageHeader":"20 Sep 2024 Update: SARAO Archive Storage temporarily offline for maintenance until further notice","userLanguageMessageWiki":"<p>Due to archive storage critical maintenance from external contractors, we expect some of the related archive triggered transfers and restage jobs to be processing slower than expected. We apologise for this inconvenience.</p>\n<p>For more information, refer to <a href=\"https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/1452539905/General+documentation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MeerKAT User Portal Documentation</a>.</p>\n<p>NOTE: Submission for Open Time Call has closed on 15 July 2024 14:00 SAST (12:00 UTC)..</p>","defaultLanguageHeader":"20 Sep 2024 Update: SARAO Archive Storage temporarily offline for maintenance until further notice","defaultLanguageMessage":"Due to archive storage critical maintenance from external contractors, we expect some of the related archive triggered transfers and restage jobs to be processing slower than expected. We apologise for this inconvenience. \n\nFor more information, refer to [MeerKAT User Portal Documentation|https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/1452539905/General+documentation].\n\nNOTE: Submission for Open Time Call has closed on 15 July 2024 14:00 SAST (12:00 UTC)..","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTE0NzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MjY4MzM4MDgsIm5iZiI6MTcyNjgzMjYwOH0.LJgEHSQ8AnRw3ZI3wbiPeJiJnxsMZJTcmjSEUo2f2W8","targetCollection":"upload-project-14744","endpointUrl":"https://api.media.atlassian.com","clientId":"c6af2708-bc16-4e93-954e-1a6bc3f33f0b","tokenDurationInMins":20}},"sharedPortal":{"name":"SARAO Science Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://skaafrica.atlassian.net/wiki","kbLinkDomainURLs":["https://skaafrica.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=skaafrica","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2b3eba074e9db1dc3375ab7ccab3d7679e6985a5_lout","baseUrl":"https://skaafrica.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://skaafrica.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c6af2708-bc16-4e93-954e-1a6bc3f33f0b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"0b4b18ff341949fd9a0db616a7bc03bf","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}