Jira Service Management

{"xsrfToken":"6fa9b3c3cd2dc47a54ae91bce9c417ddbe475f6e_lout","branding":{"id":"1","key":"tesd","name":"MeerKAT Users portal","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cde60b99-4849-4fe7-8e06-3d935f7b203b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNkZTYwYjk5LTQ4NDktNGZlNy04ZTA2LTNkOTM1ZjdiMjAzYiI6WyJyZWFkIl19LCJleHAiOjE2OTU0Mjc5NTQsIm5iZiI6MTY5NTQyNzM1NH0.YudLhJGSYrN1iwsnd8LXf8pGOKjUg3mXsuTfS9PTN-g&client=c6af2708-bc16-4e93-954e-1a6bc3f33f0b&mode=fit","logoId":"cde60b99-4849-4fe7-8e06-3d935f7b203b","isLogoAvailable":true,"helpCenterTitle":"Welcome to SARAO Science Service Desk","sharedPortalName":"SARAO Science Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to SARAO Science Service Desk","sharedPortalName":"SARAO Science Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2d6fdd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0fe1d0e6-ff66-4d18-bf72-40e2ed17ffad/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjNmFmMjcwOC1iYzE2LTRlOTMtOTU0ZS0xYTZiYzNmMzNmMGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBmZTFkMGU2LWZmNjYtNGQxOC1iZjcyLTQwZTJlZDE3ZmZhZCI6WyJyZWFkIl19LCJleHAiOjE2OTU0Mjc5NTQsIm5iZiI6MTY5NTQyNzM1NH0.ifIHDKDV4YFWPXs2L_RXSzN8MndCTdlj_xn5v_CgWiQ&client=c6af2708-bc16-4e93-954e-1a6bc3f33f0b&height=300&mode=fit","bannerMediaApiFileId":"0fe1d0e6-ff66-4d18-bf72-40e2ed17ffad","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"tesd","projectId":14744,"serviceDeskId":1,"name":"MeerKAT Users portal","description":"For a wiki-style presentation of technical information on MeerKAT, please navigate to our knowledge base on <a href=\"https://skaafrica.atlassian.net/wiki/spaces/ESDKB/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://skaafrica.atlassian.net/wiki/spaces/ESDKB/overview</a>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"28","name":"Data access","descriptionHtml":"","callToAction":"Data access","introHtml":"Issues regarding accessing or downloading data from the MeerKAT archive","icon":14702,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14702","groups":[7],"key":""},{"id":"31","name":"Data quality","descriptionHtml":"","callToAction":"Data quality","introHtml":"Please report any issues found in your observation that may impact data quality","icon":14832,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14832","groups":[7],"key":""},{"id":"30","name":"Data reduction","descriptionHtml":"","callToAction":"Data reduction","introHtml":"Any questions regarding calibration and imaging of MeerKAT data","icon":14701,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14701","groups":[7],"key":""},{"id":"27","name":"Observation Planning Tool (OPT)","descriptionHtml":"","callToAction":"Observation Planning Tool (OPT)","introHtml":"","icon":14717,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14717","groups":[7],"key":""},{"id":"32","name":"Proposals","descriptionHtml":"Please provide as much information as is available to you e.g PSS_ID or PID if they are known.","callToAction":"Proposals","introHtml":"","icon":14845,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14845","groups":[7],"key":""},{"id":"33","name":"RFI detections","descriptionHtml":"We need your help to keep our frequency bands as pristine as possible. Please report any new RFI, as well as any suspected GSM uplinks, bluetooth/wifi transmissions.\nGive us as much information as you can - date, time, frequencies. A waterfall plot if possible would be perfect. A few words on how this impacts your science can also be useful.\nWe keep a list of known RFI sources here: <a href=\"https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/305332225/Radio+Frequency+Interference+RFI\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://skaafrica.atlassian.net/wiki/spaces/ESDKB/pages/305332225/Radio+Frequency+Interference+RFI</a>","callToAction":"RFI detections","introHtml":"Please report any unusual RFI","icon":14708,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14708","groups":[7],"key":""},{"id":"29","name":"Scheduling","descriptionHtml":"","callToAction":"Scheduling","introHtml":"Observation scheduling considerations","icon":14866,"iconUrl":"https://skaafrica.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14866","groups":[7],"key":""}],"reqGroups":[{"id":7,"name":"Support"}],"orderMapping":{"7":[33,32,31,30,29,28,27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0053aa98-8be4-336a-9a3f-0fe2ef6902cb","appLinkName":"System Confluence","appLinkUrl":"https://skaafrica.atlassian.net/wiki","spaceKey":"ESDKB","spaceName":"External Service Desk Knowledge Base","spaceUrl":"https://skaafrica.atlassian.net/wiki/spaces/ESDKB","isServer":false},"labels":[],"projectKey":"TESD","serviceDeskId":1,"kbLinkDomainURLs":["https://skaafrica.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TESD","userLanguageHeader":"22 Sept 2023 @ 16:00 SAST: Upcoming archive infrastructure upgrade with service interruption [planned on Wed, 27 Sept]","userLanguageMessageWiki":"Note: The SARAO archive infrastructure will be undergoing a major upgrade on Wednesday 27th September 2023. Please note that all major archive related services will be offline for the day. Services are expected to be restored by 17:00 SAST once the contractors have completed their work. We apologise for the inconvenience.","defaultLanguageHeader":"22 Sept 2023 @ 16:00 SAST: Upcoming archive infrastructure upgrade with service interruption [planned on Wed, 27 Sept]","defaultLanguageMessage":"Note: The SARAO archive infrastructure will be undergoing a major upgrade on Wednesday 27th September 2023. Please note that all major archive related services will be offline for the day. Services are expected to be restored by 17:00 SAST once the contractors have completed their work. We apologise for the inconvenience.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"kbPage":{"id":277315585,"title":"MeerKAT specifications","url":"https://skaafrica.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/277315585","space":{"key":"ESDKB","name":"External Service Desk Knowledge Base","id":41025538},"serviceDeskIds":[1],"appLinkId":"0053aa98-8be4-336a-9a3f-0fe2ef6902cb","idInString":"277315585","projects":[{"projectId":14744,"serviceDeskId":1,"portalId":1}]}}